Layout of a Formal Letter

(skip the line)

Dear Sir/Madam / Mr/Ms {name}, (← salutation)
                             (start under the ,)
                             I would like to address a situation that arose when I visited your store on Tuesday 22nd November
                             {paragraph 2}
                             {paragraph 3}
                                                                                      (skip a line after the body of the letter and sign off on right hand side of the page)

                                                                                      Yours faithfully/Yours sincerely, (← sign off with either phrases) 
                                                                                        {name} (← sign off with name)

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If you start the letter with Dear Sir/Madam you MUST sign off with “Your sincerely”. If you start with Mr or Ms {name} then you sign off with “Yours faithfully”.

The language used in formal letter should be formal, proper English.

There should be at least 3 paragraphs in a formal letter.